Acclaim Insights

Acclaim support during COVID-19 Level 3

Acclaim Group is classed as an essential business under NZ Government COVID-19 rules.

Our main priority is still to keep our customers and our team safe.

So what does this mean?

Our full helpdesk system has been operational throughout Level 4 and this remains unchanged. The Acclaim Office is closed for external visitors and meetings will be conducted via Zoom, Microsoft Teams or Teamviewer.

With the move to alert level 3 from Tuesday 28th April, we have expanded controlled on-site support for hardware and software. The safety and well-being of our customers is paramount while we continue to deliver high-standard, reliable services. The below safety measures have been put in place in accordance with the guidelines outlined by Worksafe New Zealand.

We will ask you when you book your appointment if you are considered high risk and if so, we will suggest alternative Non-Contact arrangements for you.

To keep everyone safe, at the time of your booking we will check if you or your team are symptomatic, or have been in contact with a known case of COVID-19.

We will ensure that physical distancing of at least 2 meters is maintained throughout the appointment

Thorough hand washing will be completed before and after each appointment

Use of our own technicians Keyboard and Mouse is mandatory

Our technicians will be wearing disposable gloves during appointments and these will be changed on each appointment

Our Technicians will be wiping down all surfaces they come in to contact with, both onsite and for any pick-ups

We will have strict contact tracing measures in place for all of our team.

We are committed to ensuring everyone stays safe while providing the best possible service to you. If you are in need of any assistance or guidance around remote access for your teams, please reach out to our Team via helpdesk@acclaimgroup.co.nz.