MYOB Advanced lets you streamline processes to reduce response times and costs
With integrated financials, customer management, project cost tracking, service automation, and time and expense management, MYOB Advanced provides the capabilities and features that businesses demand from services automation software.
Whether you specialize in long-term, complex projects or short turnaround jobs, you succeed by acquiring and maintaining clients while ensuring that projects/jobs are executed profitably. It all starts with managing relationships and making your deadlines. Competing on value is necessary, but the real challenge is to be better than the competition at ongoing relationship management.
Only an integrated business ERP for the service industry can provide a powerful 360-degree view of your customers’ activities, requests, and projects that your company needs to stay ahead of the competition. MYOB Advanced can help tackle the issues of customer relations and productivity simultaneously.
MYOB Advanced supports work-from-anywhere scenarios by providing access to your business management and mobile field service operations, from any device, anytime, anywhere, making it the ideal business management solution for operational continuity and business resilience.
MYOB Advanced Field Services delivers a complete set of functionality for field service operations. Streamline processes to reduce response times and costs, resulting in increased revenues and customer satisfaction that ultimately give you a competitive advantage.
The Visual Calendar Board gets the right people with the right skills to the right service or job every time
Quickly capture service needs to shorten the time between call receipt and job assignment
Track resource commitments, match tasks to the best available resources and generate work orders
Optimise routes for appointments with the ability to filter appointments by several different criteria
Configurable dashboards to ensure you are always aware of what is happening in your service operations
If your service work is part of a bigger project, the service module integrates into the Project Accounting module of MYOB Advanced.
Track installed equipment owned by you or your customer for preventative maintenance scheduling and service order management.
Maintain all details of equipment and products installed at your customers’ facilities by make and model
Define schedules for preventative maintenance service orders and associate them will recurring maintenance schedules or contracts
Access equipment information and service history anywhere, anytime from any device.
Track warranty classes by models of equipment to prevent needless customer invoicing parts and labour when the work is covered under warranty, improving customer satisfaction.
Establish warranty offers for your customers, specifying which parts are under warranty to avoid confusion, mischarges and objections
Classes can be mixed on the same service order, for instance, a two-year warranty on parts and a one-year warranty on labour
Ensure billing accuracy with multidimensional contracts (different warranty periods for different components of the system)
Prevent needless customer invoicing of parts and labour when the work is covered under warranty
Mobile service management
Keep your staff members connected through any browser-enabled device or using the native mobile Android and Apple iOS (iPad) app. Connect your staff with mobile services where they can access routes, future appointments, customer information and last-minute updates.
Send updated orders and appointments
Access equipment information and service history anywhere, anytime from any device
Enable field staff to plan for upcoming appointments and routes along with access to the information necessary for the next call, including last-minute updates
Service contract management
Recurring service contracts are a significant source of revenue. Visibility on renewal dates for each contract helps preserve the revenue.
Create and manage multiple service schedules per customer
Generate, project, plan and fine-tune all appointments using the Schedule Calendar Board for staff and resources
Dashboards can alert the service team of expiring contracts
Have a project in mind?
Why not get in touch? We’re always keen to catch up for a chat to see how our solutions can fit with your business.