Acclaim support during COVID-19 Level 4
Acclaim Group is classed as an essential business under NZ Government COVID-19 rules.
Our main priority is still to keep our customers and our team safe.
So what does this mean?
Our full helpdesk system has been operational throughout all alert levels and this remains unchanged. The Acclaim Office is closed for external visitors and meetings will be conducted via Zoom, Microsoft Teams or Teamviewer.
With New Zealand moving to alert level 4 from 11.59pm on Tuesday 17th August, we are working remotely with controlled on-site essential only support for hardware and software. The safety and well-being of our customers is paramount while we continue to deliver high-standard, reliable services. The below safety measures have been put in place in accordance with the guidelines outlined by Worksafe New Zealand.
The Acclaim helpdesk helpdesk@acclaimgroup.co.nz is fully operational and monitored by the whole Acclaim team. Please continue to utilise helpdesk for all support requirements.
We will ask you when you book your appointment if you are considered high risk and if so, we will suggest alternative Non-Contact arrangements for you.
To keep everyone safe, at the time of your booking we will check if you or your team are symptomatic, or have been in contact with a known case of COVID-19.
We will ensure that physical distancing of at least 2 meters is maintained throughout the appointment
Thorough hand washing will be completed before and after each appointment
Use of our own technicians Keyboard and Mouse is mandatory
Our technicians will be wearing disposable gloves during appointments and these will be changed on each appointment
Our Technicians will be wiping down all surfaces they come in to contact with, both onsite and for any pick-ups
Where possible we may ask that items are couriered to Acclaim to allow our technicians to minimise travel and onsite contact.
We will have strict contact tracing measures in place for all of our team.
We are committed to ensuring everyone stays safe while providing the best possible service to you. If you are in need of any assistance or guidance around remote access for your teams, please reach out to our Team via helpdesk@acclaimgroup.co.nz.
